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Rose Ferri's year-old son saw his Shuffle fail, with the telltale lights, on June 16, three months after the one-year hardware warranty had expired. Because it was out of warranty, "[Apple support] couldn't do anything.


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Apple introduced the Shuffle in January , and the device has grown hugely popular since then. He estimates that Shuffle sales account for as much as a third of Apple's iPod revenues.

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A month after its release, analysts estimated Apple's profit margin on the Shuffles at 35 to 40 percent. With that many Shuffles in play, some defects and other problems are bound to show up. But the vast majority of other topics on the Apple support forum draw far less activity. As a quick glance at the Shuffle forum index page shows, most topics contain a maximum of 20 posts, and relatively few have been viewed or more times. Also, unlike many threads that start off with a flurry and then fall into inactivity, this one continues to see singularly high levels of use.

In the past seven weeks, the thread has received more than 11, new page views and more than new posts, despite being about eight months old. Note: The number of views is not the same as individual readers, since one person could read the pages multiple times. Apple officials did not respond to repeated requests for comment, and have not released any numbers relating to total owner-reported problems.

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But those users who do have trouble are growing increasingly frustrated--and mobilized. Denis Heraud of Quebec has started his own blog called Shufflers Unite. Other people are turning to alternative products. For the record, Laudermilt's new player is a SanDisk.

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If your Shuffle dies and you've had no luck with the latest iPod Updater software , you can call Apple for free single-incident phone support if you've had the player for fewer than 90 days. If your Shuffle is still under the month hardware warranty , Apple's policy is to replace it. The company offers an AppleCare extended warranty and phone support that covers a total of two years. Dubbed "Green and Orange flashing lights," the thread stretches on for more than posts.

Flashing green and amber lights on the popular gum-pack-size music player indicate that a generic "error" has occurred, according to Apple's documentation. But most of the problem-related posts on the Apple forum are from people whose Shuffles have suddenly died with the same symptoms as Hunniford's.

Instead of his favorite songs, he got the alternating green and amber LEDs flashing on the front of his Shuffle when he pressed any button.

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The unit had worked the moment before, he says. Some users, like Ron Mellum of Minneapolis, have successfully revived their Shuffles by downloading the latest iPod Updater software and following Apple's reset instructions.


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But for Hunniford and others, neither the updater nor iTunes recognizes the docked Shuffle, so resetting or restoring is not an option. Since the Shuffle has no display, the owner can't read an error message or troubleshoot easily. As a result, users of dead Shuffles generally are left with warranty coverage or nothing. Rose Ferri's year-old son saw his Shuffle fail, with the telltale lights, on June 16, three months after the one-year hardware warranty had expired. Because it was out of warranty, "[Apple support] couldn't do anything.

Apple introduced the Shuffle in January , and the device has grown hugely popular since then.

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He estimates that Shuffle sales account for as much as a third of Apple's iPod revenues. A month after its release, analysts estimated Apple's profit margin on the Shuffles at 35 to 40 percent. With that many Shuffles in play, some defects and other problems are bound to show up. But the vast majority of other topics on the Apple support forum draw far less activity. As a quick glance at the Shuffle forum index page shows, most topics contain a maximum of 20 posts, and relatively few have been viewed or more times.

Also, unlike many threads that start off with a flurry and then fall into inactivity, this one continues to see singularly high levels of use. In the past seven weeks, the thread has received more than 11, new page views and more than new posts, despite being about eight months old.